Arctic Waters embodies the crystalline beauty of glacial ice through modern geometric abstraction.
Sharp triangular forms in deep navy and brilliant turquoise cascade across a crisp white backdrop, while soft peach accents add unexpected warmth.
Each angle captures the dramatic interplay of light on arctic waters.
HIGHLIGHTS:
- Meticulously hand-tufted using premium New Zealand wool
- Features refreshing coastal-inspired color palette
- Available in custom sizes and bespoke color combinations
Dimension & Weight
- 270 x 370 cm / 9 x 12 feet (-/+5 cm or 2 inches)
- Thickness = 1.5 cm / 0.5 inch
- 55 kgs / 121 pounds
Material
Production Lead Time
Every rug we create is uniquely custom-made.
- Production time: 15 – 20 working days
- This timeframe begins after your order is confirmed
- Each rug is crafted specifically to your specifications
- Our artisans ensure quality at every step of the process
Please note:
- Working days exclude weekends and holidays
- Complex designs may require additional time
- We’ll try our best to ship the soonest date for urgent orders
We appreciate your patience as we create your one-of-a-kind rug.
Quality craftsmanship takes time, but we promise it’s worth the wait.
Contact Customer Service
Have questions about this rug?
Wish to customize your rug designs?
Our expert Customer Service team is here to help.
Customizations
1. Dimensions
– Minimum side = 0.5 meters
– Maximum side = 50 meters
– Custom sizes available within these limits
2. Shapes
– Standard shapes: Rectangle, Square, Round, Oval
– Custom shapes available (e.g., irregular shapes, company logos)
3. Materials and Colors
– New Zealand wool: 660 colors
– Acrylic fiber: 320 colors
– Rayon silk: 800 colors
– Bamboo silk: 800 colors
– Tencel: 50 colors
4. Pile Types
– Cut pile and loop pile
– Combination of cut and loop pile
5. Pile Height
– Default: 1.0 – 2.5 cm
– Custom heights available (please specify when ordering)
6. Pile Types
– Low pile (shorter and less dense)
– High pile (taller and more plush)
– Custom combinations of low and high pile areas available
7. Texture Variations
– Carved effects or without carved effects
– Multi-level pile heights within a single rug
Color Variation Notice
Rug yarns are dyed to obtain desired colors.
- This dyeing process naturally results in some degree of color variation.
- We will do our best to achieve the closest possible match to the target colors.
- However, slight differences between dyed yarns and desired colors are unavoidable.
These color variations are not considered defects.
And cannot be used as grounds for returns or exchanges.
Shipping & Returns
Shipping
Free shipping by air and by sea.
What’s Included:
- For Residential Deliveries: Delivery to the front door, porch, or garage. Items will be placed in the first available dry, protected area outside your home.
- For Commercial Deliveries: Delivery to the dock of the commercial building.
- For Multi-Unit Buildings: Delivery inside the main entrance of the building. We cannot deliver to specific apartment doors
- Notes: A signature may be required upon delivery.
Our standard delivery does not include:
- Inside delivery to your room of choice
- Unpacking of items
- Assembly services
- Removal of packing materials
Delivery Time
Delivery times vary based on rug size:
1). Smaller rugs to be shipped by air
- Under 120cm / 3.9 feet after rolled by the short side
- Delivery time: 5-8 business days to most locations
2). Larger rugs to be shipping by sea
- Over 120cm / 3.9 feet after rolled by the short side
- Delivery time: 20-30 business days to most locations
Please note:
- These timeframes apply to most destinations.
- Actual delivery times may vary depending on your specific location.
- Custom or complex orders might require additional processing time.
We strive to deliver your rug as quickly as possible while maintaining our high quality standards.
For more specific delivery estimates, please contact our customer service team.
Need Additional Services?
If you require extra delivery options, please contact our Customer Service team at [email protected].
We’re here to help ensure your rug arrives safely and meets your delivery needs.
Order Cancellations
Our custom rugs are uniquely crafted for you. Once an order is placed, we cannot cancel it.
These made-to-order items are also not eligible for our standard 30-day return policy.
Rug Warranty
Each custom-made piece comes with a 1-year protection plan.
This warranty covers any issues related to materials or craftsmanship.
This warranty is provided directly by our company for your peace of mind.
Returns
We value customer satisfaction and offer a 30-day return window for rugs due to quality issues.
However, due to their personalized nature, custom-made rugs are not returnable due to personal preference reasons.
For detailed information about our return process on eligible items, please refer to our comprehensive Return Policy.
Note: This policy ensures we can continue offering high-quality, customized products while maintaining fair prices for all our customers.
Caring Tips
Washing Instructions
- Caution: Our rugs are constructed using water-soluble backing glue.
This means:
- Avoid washing with water or any liquids.
- If exposed to moisture, the backing glue may dissolve.
- This can affect the rug’s structure and durability.
Vacuum cleaning
- We recommend dry cleaning methods only.
- Use a vacuum or professional dry cleaning service.
If a spill occurs:
- Blot immediately with a clean, dry cloth.
- Do not rub or use water to clean.
- For stubborn stains or thorough cleaning, please consult a professional rug cleaner familiar with water-sensitive materials.
- By following these care instructions, you’ll help preserve your rug’s quality and appearance for years to come.
To keep your rug looking its best, vacuum regularly in the direction of the pile.
- When vacuuming, make sure the brushes are not in the “out position” to protect the fibers.
- For a deep clean, have your rug professionally washed flat.
Shedding
It’s normal for new rugs to shed excess fibers – simply remove this loose pile as it appears.
Shedding will decrease over time with regular care.
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