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Tufting Customizations
Do you make custom rugs for my designs?
Yes, we do!
We began our business by creating custom rugs for over 20 years.
You can:
- Use your own ideas or artwork
- Work with our designers
- Create a unique rug that's special to you
Need a quote?
Go to the contact page.
And fill the contact form.
What sizes do you make?
We're flexible with sizes.
We can make:
- Small rugs starting from 50cm
- Extra-large rugs up to 50 meters long
- Single pieces over 100 square meters
There's no size limit.
We can tuft rugs to fit your space.
Can you make rugs in different shapes?
Yes, sure!
We can tuft rugs in many shapes.
Needless to say, they include all the common shapes:
- Rectangular
- Runners (long)
- Circular
- Oval
- Square
Want a special shape?
Yes, we can do that too!
Just send us a drawing or photo.
How do you match a color for a rug?
We match colors in 3 ways:
- We use yarn color palettes with hundreds and over a thousand of shades
- We pick the closest color and send you photos to approve before production
- For large orders, we can dye new yarns in your exact color.
Our process ensures you get the perfect color for your rug.
How do you assure to correctly assign colors to a rug?
We use a thorough 3-step process:
Digital Preview:
Our design team creates a detailed digital mockup of your rug.
This shows you how colors will be used in your design.
Yarn Color Samples:
We send photos of actual yarn color samples (called "poms").
These help you see the true colors in different lights.
Physical Sample:
For larger rugs (over 10 square meters), we offer to make a small physical sample of your design.
This lets you feel the texture and see exact colors in person.
This approach ensures you're fully satisfied with the colors before we start full production.
You can approve or request changes at each step.
What will my custom rug looks like?
We provide 4 ways to preview your rug:
Digital Renders:
The rugs in our online shop are computer-generated images. They're very close to the real thing, but small details may differ.
Project Gallery:
Visit our website gallery to see photos of actual completed rugs.
Additional Photos:
We have many more rug photos not shown on the website. Just email us to request these.
Sample (for large sizes):
As mentioned earlier, for rugs over 10 square meters, we can create a small physical sample.
These options help you visualize your custom rug before production.
Remember, the final product might have slight variations from digital images.
Can you make rugs with logos on them?
Yes, we can.
We're experienced in creating logo rugs.
Here's what you can do:
- Send us your logo design file
- For wordmark logos, just tell us the fonts
- We can also include motifs or typographic elements
We've made many custom logo rugs for our customers.
To get started:
- Contact us with your project details
- We'll provide a quotation
Logo rugs are a great way to showcase your brand.
Let us bring your logo to life in a unique, high-quality rug!
How can I get a quote?
We offer two ways to get a quote for your rug:
For existing designs:
- Browse our online store
- Each design has a listed price
- You can customize size and material for these designs
For custom rugs:
We'll need the following information:
- Materials: Tell us your preferred rug material (e.g., wool, silk, synthetic fibers)
- Size: Specify the dimensions you want
- Design: Describe the pattern or appearance you're looking for
To help us understand your vision:
- Send us your design file (if you have one), or
- Send us a photo at least 1,024 pixels of a similar design
Additional helpful details:
- Color preferences
- Intended use (e.g., high-traffic area, decorative piece)
- Any special features you want
For custom quotes, simply email us these details using our contact form.
Usually, you'll receive an answer within 24 hours.
Do you have a price list?
We offer pricing information in 3 ways:
Online Prices:
All rugs in our design collections have prices displayed on our website.
You can browse and compare prices for these ready-made designs.
Custom Rug Price Guide:
For custom-made rugs, we provide a price guide upon request.
This guide helps you estimate costs based on size, material, and complexity.
Contact us to receive this helpful resource.
Bulk Order Discounts:
For traders, distributors, or large volume orders, we offer special discounts on a case-by-case basis.
These discounts are determined after initial communication about your needs.
Whether you're looking for a single rug or planning a large order, we're happy to provide transparent pricing information.
What are the tolerances for your production?
As our rugs are handmade, slight variations are part of their unique charm.
Here's what you can expect:
Why variations occur:
Tufted rugs are crafted by hand
Natural materials have inherent flexibility
Yarn colors come from dyeing processes
Possible variations:
Minor differences from specifications or samples
Slight changes in design details
Small color variations
Specific tolerances:
Color: Up to +/- 3% variation
Size: Up to +/- 5cm (2 inches) difference
These small differences are normal for handcrafted items and contribute to each rug's individuality.
Rest assured, we strive to match your specifications as closely as possible while embracing the artisanal nature of our products.
Online Shop
How to customize and buy a rug on your website?
It's easy to get your perfect rug:
- Browse our design collection
- Buy a design as-is, or customize it
- For customization, choose a design and specify size, colors, and shape
- Email us your preferences
- We'll send you a visual mock-up and a quote
- Your rug price will depend on your chosen features
What type of rugs do you make?
We specialize in custom tufted rugs, available for purchase on our website 24 hours a day.
Our rugs offer full customization options, allowing you to create the perfect piece for your space:
Customize your rug's:
- Colors
- Size
- Shape
- Pile height
We offer a variety of high-quality materials:
- New Zealand wool
- Rayon silk
- Artificial silk
- Bamboo silk
- Acrylic fibers
You can choose any of these materials or combine them to achieve your desired look and feel.
Whether you're looking for durability, luxury, or eco-friendliness, we have options to suit your needs.
Our expert craftsmen ensure each rug is made to your exact specifications, resulting in a unique, personalized piece for your home or business.
How much your rug cost?
Our rug prices are calculated based on a few factors:
- Size: We price by square meter.
- Design complexity: More intricate designs may cost a bit more.
- Materials: Different fibers have different costs.
To get a price:
- Choose a rug design you like.
- Specify your required size.
- Select your preferred materials.
We'll then provide you with a custom quote.
This way, you get a fair price that reflects your specific rug's features.
Want a quick estimate?
Feel free to contact us with your ideas!
Can I change the colors of rugs in your collections?
Absolutely! We offer full color customization for all our rugs.
Here's how you can change colors:
1. Tell us your preferred colors:
- Simply let us know which colors you'd like, and we'll create a custom design for you.
2. Choose from our color palettes:
- We have extensive color options for each material.
- Each set includes 660 to 1000 different shades.
- This allows for precise color matching to your decor.
Mix and match:
- Combine colors from different palettes to create your unique look.
Our goal is to make sure your rug perfectly fits your style and space.
Don't hesitate to ask for color samples or advice from our design team!
Do you have rugs in stock?
We specialize in custom-made rugs:
1. No stock rugs:
- We don't keep pre-made rugs in inventory.
- Each rug is crafted to order.
2. Personalized production:
- Every rug is made according to your specific requirements.
- This ensures you get exactly what you want.
3. Quick turnaround:
- We understand you might have time constraints.
- Our team can work with tight schedules when needed.
- We'll do our best to meet your delivery timeline.
Need a rug quickly?
Let us know your deadline, and we'll try our best to accommodate your needs!
Do you have a local store?
We operate differently from traditional rug stores:
1. No physical showroom:
- We don't have a store for in-person shopping.
- This helps us keep costs down and focus on quality.
2. Production facility only:
- We have one location where all our rugs are crafted.
- This isn't open to the public, but ensures quality control.
3. Online experience:
- Our website showcases our designs and customization options.
- You can explore and order from anywhere, anytime.
4. FREE sampling service:
- We know it's important to see and feel the product.
- Request free samples of materials and colors.
- This helps you make informed decisions before ordering.
5. Customer support:
- Our team is always ready to answer questions.
- We can provide detailed information and guidance.
Want to get a feel for our rugs?
Just ask for free samples!
Explore Mirugcle
What types of rugs do you make?
We specialize in tufted rugs with a wide range of styles and characteristics:
Pile Types:
- Cut pile
- Loop pile
- Combinations of cut and loop
Customizable Features:
- Various pile heights
- Different pile densities
Primary Material:
- New Zealand Wool (our main material)
Material Combinations:
We often blend wool with other materials for specific:
- Textures
- Appearances
- Feels underfoot
Style Variety:
- Each rug has its own distinctive look and feel
- We offer a range of styles to suit different tastes and interiors
We can craft a rug that perfectly fits your needs and style preferences.
No matter you're looking for a plush, high-pile rug or a sleek, low-profile design,
What materials do you offer for your rugs?
We offer a variety of high-quality materials to suit different preferences:
Natural Fibers:
- New Zealand Wool: Our most popular choice, known for durability and softness
- Cotton: Lightweight and breathable
Silk-like Options:
- Bamboo Silk: Eco-friendly with a luxurious sheen
- Rayon (Art Silk): Affordable alternative with a silk-like appearance
Synthetic Options:
Acrylic: Durable and color-fast
Custom Blends:
We can combine materials for unique textures and looks
Special Requests:
Additional materials available upon request
We're happy to discuss which material would best suit your needs.
Whether you're prioritizing luxury, durability, eco-friendliness, or a specific aesthetic.
How long do you need for production?
Our standard production time is flexible to accommodate various rug specifications:
Typical Production Time:
- 15-25 days for most orders
This timeline applies to:
- Any size rug
- All material options
- Any pattern complexity
Factors Affecting Production Time:
- Design complexity
- Current order volume
- Material availability
Rush Orders:
We can often expedite production for time-sensitive projects.
Ideal for ongoing installation projects with tight deadlines
Custom Timelines:
We're happy to discuss specific timing needs
Contact us for more precise estimates based on your exact requirements
Our Commitment:
We always strive to balance quality craftsmanship with efficient production.
We'll keep you updated on your order's progress throughout the process.
Remember, every rug is unique, so don't hesitate to reach out if you have specific timing concerns.
We're here to work with you and ensure your rug arrives when you need it!
How long do your rugs last?
The lifespan of our rugs depends on several factors:
Key Factors Affecting Durability:
- Weave type
- Material combination
- Usage intensity
- Environmental conditions
Durability Features:
- Our hand-tufted rugs are highly durable
- Suitable for both commercial and domestic use
- Undergo rigorous quality and safety checks
Lifespan Variations:
- With proper care, rugs can last many years
- High-traffic areas may show wear sooner
- Low-traffic or decorative rugs often last longer
Care Tips to Extend Lifespan:
- Regular vacuuming
- Prompt stain treatment
- Professional cleaning as needed
- Rotation to distribute wear evenly
Material Considerations:
- Wool rugs often have excellent longevity
- Synthetic fibers can offer enhanced durability in high-traffic areas
While we can't provide an exact lifespan, our rugs are crafted to withstand regular use.
With proper care, they can remain beautiful and functional for many years.
For specific durability information about a particular rug, please don't hesitate to ask us!
Customer Service
General Questions
How can I contact you?
You can reach us in several ways:
- Fill out the form on our contact page
- Send us a message on WhatsApp
- Connect with us on social media
Choose the method that works best for you.
Do you have a printed catelogue?
We don't offer printed catalogues, but we have digital options.
PDF catalogues in two versions:
- For desktop computers
- For mobile devices
These are available upon request.
We can email you a link to access them.
Let us know if you'd like to receive our digital catalogue.
Sampling
Can I have a rug sample for reference?
We offer two ways to help you with rug samples:
Presales stage:
- We provide photos of rugs we've made.
- These include full views of entire rugs.
- We also offer close-ups showing specific quality details and visual appearance.
Physical samples after order confirmation:
- For orders exceeding 10 square meters, we offer a FREE small sample.
- Maximum size: 50cm
- This sample typically showcases the most sophisticated area of the rug.
- It allows you to see our quality and workmanship up close.
These options help you get a clear idea of our rug quality before making a purchase.
Let us know which type of sample you prefer!
Do you offer color poms or samples?
We handle color selection in the following way:
Our color range:
We have a set of color poms for each yarn material.
Our color options range from hundreds to over a thousand.
Customer color poms:
We don't send physical color poms to customers.
This means you won't receive individual poms for each color used in your rug order.
Our color selection process:
- We provide ultra-high resolution photos of our color poms.
- These photos are taken under strictly controlled lighting conditions.
- We follow proper color management practices for accuracy.
It's a convenient way for you to pick colors.
The process is reliable and gives a good representation of actual colors.
You can easily view and compare many color options.
Can I get a complete set of color poms?
Yes, we do offer color poms to our customers.
However, please note:
Availability:
We don't always have all color poms in stock.
We produce color poms periodically, based on gaps in our production schedules.
Ordering process:
Let us know which yarn material you're interested in.
We'll check our inventory for that specific material.
Shipping & Delivery
Do you ship to worldwide destinations?
Yes, we ship to most international destinations.
We offer 2 shipping methods:
Air shipping:
- Typically used for smaller rugs
- Suitable for rugs with the long side shorter than 120cm (47 inches)
Sea shipping:
- Used for larger rugs
- Recommended for rugs with the long side longer than 120cm (47 inches)
The choice of shipping method depends on the size of your rug.
We'll help you select the best option based on your order.
Remember, shipping times and costs may vary depending on the method and destination.
What is the shipping cost?
Our shipping costs vary depending on the type of order.
Online store purchases:
- Shipping cost is included in the listed price
- We offer door-to-door delivery
Custom rug orders:
- We provide a quote including shipping cost
- Pricing is calculated case by case
- Depends on specific destinations
Bulk orders:
- We offer ocean shipment by containers
Additional costs:
- You'll need to pay customs duties for your country
- The logistics company will inform you of these fees
- Duty costs vary by country; we can't provide specific estimates
We aim to ship rugs in the way that works best for you.
We can discuss options to find the most suitable shipping method.
Do I need to take care of customs in my country?
Here's what you need to know about custom duties.
Prepaid duties:
- Where possible, we prepay duties for international shipments
- This is done at the point of departure
Additional customs fees:
- In rare cases, your country's customs may contact you
- They might request additional fees
Customer responsibility:
- If additional fees are required, you'll need to cover these costs.
- We can't predict or control these extra charges
Our support:
- We'll assist you with information if customs issues arise.
- However, we can't intervene directly in your country's customs processes.
If you have concerns about potential customs fees in your country, feel free to ask us before placing an order.
We'll do our best to provide information based on our shipping experience.
How long deliveries take from order confirmation?
Our delivery timeline consists of two parts: production and shipping.
1). Production time:
- 15-25 days for tufted rugs of any size
2). Shipping time:
- For rugs with the long side shorter than 120cm (47 inches): 5-8 business days to most destinations.
- For rugs with the long side longer than 120cm (47 inches): 20-30 business days to most destinations.
Total estimated time:
- Smaller rugs: 20-33 days
- Larger rugs: 35-55 days
Please note that these are general estimates.
Actual delivery times may vary depending on your specific location and any customs procedures.
We'll provide more accurate estimates for your particular order upon request.
How can I check the shipping status of my order?
The tracking method depends on how you placed your order:
Web store orders:
- Track shipping status on our Aftership page
- Access this through our website
Other orders (e.g., custom rugs, email orders):
- We provide a tracking number
- Use this number on the courier's website
- Monitor your delivery in real-time
Both methods allow you to stay informed about your rug's journey to you.
Do you offer local installation service?
Unfortunately, we are not able to offer a worldwide installation service.
Easy installation:
- Our rugs are straightforward to install
- Simply place them on the floor
- No additional tools or materials needed for fixing
Support:
- We provide necessary tips for proper installation
- Our team is ready to offer information to help you
DIY-friendly:
- Most customers find it easy to install the rugs themselves
- This approach often saves time and additional costs
If you have any specific concerns about installation, feel free to ask.
We're here to ensure you have a smooth experience with your new rug!
Cancellation & Return
Can I cancel an order?
Yes, you can cancel an order, but there are some timing considerations:
Within 3 days of order confirmation:
- You can cancel freely
- No questions asked
After 3 days:
- Contact us immediately if you need to cancel
- We'll check the status of your order
Factors affecting cancellation:
- Whether production has started
- If we've sourced materials specifically for your order
If you're unsure about your order, contact us as soon as possible
Can I return a rug if I don't like it?
We have a specific policy regarding returns:
No returns:
- Our rugs are not returnable
- This policy is in place because all rugs are made to order
Custom nature:
- Each rug is crafted specifically for the customer who ordered it
- This ensures uniqueness but also means we can't resell returned items
Quality assurance:
- We take great care to ensure each rug meets our high standards
- We provide detailed information and samples to help you make the right choice
Please review all details carefully before placing your order.
If you have any doubts or questions, contact us before purchasing.
What if my rug is damaged on its arrival?
While damage during transit is rare, we have a process to handle such situations:
Upon delivery:
- Check the packaging for any visible damage
- If damage is obvious, alert the courier immediately
- Write "DAMAGED" on the delivery note
- Add a brief description of the observed damage
If unable to mark as damaged at delivery:
- Inform us immediately if you discover damage later
- Lodge a complaint with the delivery company within 24 hours
- Write down the case reference number they provide
Contacting us:
- Reach out to us right away
- Quote your rug couture order number
- Provide details of the damage and any case reference numbers
Our response:
- We'll work to resolve the situation quickly
- We may request photos or additional information
Your satisfaction is our priority.
Don't hesitate to contact us if you have any concerns about the condition of your delivered rug.
Payment
What currencies can I pay?
We accept different currencies depending on how you place your order:
Web store orders:
- Payment collected through PayPal
- We accept USD (US Dollars) only
Custom orders via email:
- We prefer USD (US Dollars)
- We also accept EUR (Euros) and GBP (British Pounds)
Payment methods:
- Web store: PayPal
- Custom orders: Besides PayPal, also wire transfer to our company's account
If you have any questions about payment or need to use a different currency, please contact us before placing your order.
We'll do our best to accommodate your needs.
Which payment methods do you accept?
We offer several payment options depending on how you place your order:
Web store orders:
- PayPal
Custom orders (after communication):
- PayPal
- Direct bank transfer (wire transfer/TT)
If you have a preferred payment method not listed here, please contact us before placing your order.
We'll do our best to accommodate your needs or find a suitable alternative.
Can I have discount for bulk orders?
Yes, we offer discounts for bulk orders and repeat orders.
- The discount amount varies depending on the specifics of each order.
- Please contact us directly to discuss your needs.
We'll be happy to provide a custom quote based on your order size and requirements.
Do you offer trade service?
Our trade service is designed for professionals working on domestic or commercial projects.
It includes:
1). Partnership throughout the entire process, from design to manufacture
2). Access to our full range of materials and styles, offering: More design possibilities, and flexible pricing options
3). Support at every stage:
- Design advice when needed
- Artwork assistance for visualization
- Help with client-side communication
4). Backing from our sampling team
This service is ideal for interior designers, architects, and other professionals looking for custom rug solutions.
Contact us for more details on how we can support your business needs.
Caring & Cleaning
How to clean my rug?
Cleaning our rugs is relatively straightforward:
For spills and accidents:
- Act quickly with liquid spills
- Blot immediately with paper kitchen towels
- Continue blotting until the area is dry
For food spills:
- Scrape up solids with a plastic spatula or knife
- Blot any remaining damp areas with kitchen towels
Daily maintenance:
- Use a vacuum cleaner regularly
Remember, quick action is key to preventing stains.
If you're unsure about cleaning a particular stain or rug type, feel free to contact us for specific advice.
Is it normal for my rug to shed fibers?
Shedding is normal for hand-tufted rugs.
Here's what you need to know:
Cause of shedding:
- Fibers from within the yarn work their way to the rug's surface
- These loose fibers expand with air, appearing more bulky than they are
Important points:
- Your rug is not disintegrating
- The fiber loss has negligible effect on total pile weight
- Shedding won't affect your rug's durability or beauty
What to expect:
- Shedding is temporary and will decrease over time
- Regular vacuuming can help manage loose fibers
This is a natural characteristic of hand-tufted rugs.
It's not a sign of poor quality or a defect.
Can I wash my rug?
No, you cannot wash tufted rugs.
Here's why:
Rug construction:
- Tufted rugs have a layer of backing glue
- This glue keeps the wool yarns in place
Glue properties:
- We use water-dissolvable glue for health reasons
- This glue doesn't emit harmful smells
Problem with washing:
- The water-dissolvable glue will break down if the rug is washed
- This can cause the rug to fall apart
Cleaning alternatives:
- Use a vacuum cleaner for regular maintenance
- For spills, blot with a damp cloth (avoid soaking)
If you need advice on cleaning a specific stain or maintaining your rug, please contact us for guidance tailored to your rug's specific needs.
Can I dry clean my rug?
Generally, dry cleaning is not recommended for tufted rugs.
Here's why:
Dry cleaning risks:
- The chemicals used in dry cleaning can potentially damage the backing glue
- This may loosen the fibers or affect the rug's structure
Safe cleaning methods:
- Vacuuming for regular maintenance
- Spot cleaning for small stains
- Professional in-home cleaning by rug specialists
Professional cleaning:
- If deep cleaning is necessary, consult a professional rug cleaner
- Inform them that it's a tufted rug with water-soluble backing
Our recommendation:
- Avoid both washing and dry cleaning your tufted rug
- Focus on prevention and prompt spot cleaning for spills
If you're dealing with a difficult stain or have concerns about cleaning your rug, please contact us.
We can provide specific advice based on your rug's materials and construction.
Contact Us
Send Us An Email Today
Your rug is just an email away. Contact us today to discuss your custom rug requirements. You will receive a reply within just a few hours.
+44 7928 006218
