Warranty Terms & Conditions
Mirugcle – hereinafter referred to as the guarantor – shall guarantee good quality of the purchased products if used in the manner appropriate for the purpose thereof and in accordance with the user instructions, and shall provide warranty services subject to the following conditions:
1. This warranty covers the defects resulting from quality issues like anomaly pile loss, color fading, thread loss, if such defects are revealed during the period of 12 months since the date of purchase.
2. The warranty does not cover consumables due to their natural wear and tear after one year.
3. The warranty does not cover issues of products sold by third-party manufacturers or vendors, that are Mirugcle’s products.
4. Warranty services will be provided under the following conditions:
- Effectively notify guarantor about products defects and cease any using of it.
- The basic order information for the defective products should be delivered to the guarantor.
- Basic order information includes but not limited to order IDs, product models, purchase dates – which will help guarantor understand what the appropriate actions to take.
- The guarantor reserves the right to determine whether to replace or refund the defective products after communication with the warranty beneficiary.
5. The guarantor reserves the right to charge the warranty beneficiary with the costs of products, transportation, and customs clearance if the defect does not fall within the scope of this warranty or the product has not been proven defective.
6. The warranty does not cover:
- Mechanical or chemical damages resulting from incorrect usage(dragging or tearing with great force, corrosion by chemical solvents etc);
- Defects resulting from improper washing or cleaning;
- Defects resulting from the usage under improper environment(put it outdoor or exposure to high temperatures and humidity environment);
- Damages due to the user’s fault or lack of knowledge;
7. The guarantor reserves the right to replace the defective products with a free-of-defects equivalent thereof, provided that such equivalent equal to or higher than the original product.
8. The guarantor shall not be held responsible for any failure in performance of the obligations as stipulated in this warranty, whenever such failure is caused by a force majeure afflicting the guarantor.
- Force majeure means any event or circumstance beyond reasonable control of the guarantor which prevents the guarantor from performing the obligations stipulated in this warranty.
- Or results in the performance of the warranty services that is inconsistent with the conditions stated herein, and which could not have been foreseen by the Guarantor acting with the professional accuracy at the moment of assuming obligations under this Warranty.
9. The rights granted by this warranty shall not include the right of the warranty beneficiary to claim any lost profits in connection with defects of the products. The guarantor shall not be held responsible for any material losses caused by the defective product.
10. This warranty may change if the buyer and the guarantor establish different conditions in a separate agreement, no matter by email, or messages sent by social media channel.
Feel free to contact Mirugcle team if there is still anything else you wish to know.
